FAQ

Mount Manager

Q: Why does the Keychain ask for my password when Mount Manager is attempting to mount a share at startup?

A: The Keychain Access program is locked at system startup. It will unlock automatically, if the login password is the same as the Keychain password. This is the default setting for MacOS X. If they are different, you will see the prompt on every launch of Mount Manager.

Q: Why can't Mount Manager find the password for my SMB share?

A: SMB info is searched for differently than AFP (AppleShare) passwords. The search is case sensitive. If Mount Manager is having trouble finding the password, open the Keychain Access program and delete the item in question. Now try to mount the share using Mount Manager. When you get the SMB authorization dialog, just enter your password and don't change anything else. The SMB info will now be stored in a way that Mount Manager can find it.

Q: I have MacOS X 10.4 and when trying to connect to a Windows or SAMBA share, I get the error: "Incorrect username or password"?

A: There have been some issues reported when trying to connect to Windows(SAMBA) shares from 10.4. Changes on the server may help resolve some issues. If you receive the above error or a "-36" error, try changing the encryption setting on the server. If the target server is running SAMBA, try disabling encrypted passwords. This is done in smb.conf. If there is a line that reads: "encrypt passwords = yes", change the setting to no, restart the SAMBA service and try connecting again. If the line does not exist, add it and the restart the service. Changing the SAMBA security setting from: 'security = user' to 'security = share' may also help resolve the issue. For servers running Windows, you can disable encrypting passwords. Remember: disabling password encryption will allow your passwords to be sent across the network in clear text. In this form, they can be easily read by any packet sniffing program such as Ethereal or tcpdump. This should only be done on a trusted network. On a stadalone server, the change needs to made in the registry. If the server is a member of an Active Directory domain, changing the associated policy setting will be necessary. This technote from Microsoft may be helpful: http://support.microsoft.com/kb/823659/

Q: I changed my password and now Mount Manager can't mount my share.

A: Mount Manager tries to use the password that is found in the Keychain. If the password on the server changes, but is not updated in the Keychain, Mount Manager will fail to mount the share. To fix this, open the Keychain Access program, usually found in /Applications/Utilities/Keychain Access, find the entry and manually change the password. Updating passwords will be added to Mount Manager in a future update.

Q: Does Mount Manager support SMB shares served via SAMBA?

A: Yes

Q: Does Mount Manager support AFP shares served via Netatalk?

A: Not at this time, but maybe in a future update.

Q: What about FTP?

A: A future update to Mount Manager will support both FTP and SFTP volumes.

Q: I don't have any files open, but Mount Manager says it cannot unmount a volume. What's the problem?

A: If you have the Terminal application running and the current directory is on the volume you wish to unmount, Mount Manager, (actually the Finder), will see this as an open file. Simply type "cd" at the prompt. This will change the current directory to your home directory. You should now be able to unmount the volume.